Contact & Legal Information

Customer Support and General Inquiries

We are here to help. If you have any questions about your order, our products, or our policies, please reach out.

Email: service@cerchron.com
Website: https://cerchron.com

Company Information

Company Name:
Cerchron LLC

Registered Address:
500 4th St NW, Suite 102 #1600
Albuquerque, NM 87102
United States of America

Represented by:
Guilherme Costa Silva & Henrique Rodrigues Bonfim (Managing Members)

Employer Identification Number (EIN): 37-2239237
New Mexico Business ID: 0008106226

Department-Specific Contacts

Orders and Shipping

For questions about your order status, tracking or delivery: service@cerchron.com

Returns and Refunds

To start a return or ask about a refund: service@cerchron.com

Privacy and Data Protection

For requests related to your personal data or to exercise your GDPR rights: service@cerchron.com

Product Quality and Defects

If you received a damaged or defective item: service@cerchron.com

Legal Documents

Response Times

We aim to respond to all customer inquiries within 2–3 business days. During peak seasons or holidays, response times may be slightly longer.

Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.

Data Protection

For data protection inquiries in compliance with the GDPR: service@cerchron.com